EINORT1. Who we are
The platform is operated by EINORT, Douala, Cameroon. For any question about this policy or your data, write to einortsolutions237@gmail.com.
2. Two roles: EINORT and the stores
- Merchants: for the data of people who create an EINORT account, EINORT decides how and why the data is used, and we are responsible for it.
- Customers of a store: when you order from a store built on EINORT, the store (the merchant) is the business you are dealing with and decides how your order details are used. EINORT stores and processes those details on the merchant's behalf so that the store can work. For questions about an order, contact the store first; you can also write to us.
3. What we collect
Merchants
- Your name, email address and password. We never store your password in readable form; it is stored as a secure hash.
- Your store details: store name and address (for example your-shop.einortcommerce.com), logo, city, industry, plan, trial and subscription dates, and your store's products, photos and settings.
- The payment and contact details you add for your customers: WhatsApp number, MTN Mobile Money and Orange Money numbers and merchant codes, and payment instructions. These are shown publicly on your store.
- Your payments to EINORT: the operator, transaction reference, amount, plan and, if you send one, a screenshot of the receipt.
- Your messages to EINORT support, and any images or documents you attach.
- Sign-in information: the sessions that keep you signed in, including the IP address and browser details (user agent) of each session.
- Your language choice.
If you sign in with Google
- Google shares your name, email address, whether Google has verified that address, a link to your profile picture and your Google account ID. We use them only to create your account and sign you in. We never receive your Google password, and we do not keep the access codes (tokens) Google issues, so we cannot access your Gmail, contacts, files or any other Google data.
Customers of a store
- When you place an order: your name, phone number, delivery zone and, if you give them, your delivery address and a note for the merchant, plus the items you ordered and the totals.
- If you declare a Mobile Money or Orange Money payment: the operator, the transaction reference, the amount and, if you choose to add one, a screenshot of the payment.
- Each store keeps a customer list built from these orders and identified by phone number.
- We do not ask customers to create an account and we do not ask them for an email address. We never collect bank card details.
Everyone who visits
- Technical data needed to deliver the site and protect it from abuse: your IP address, browser type and the pages you request. We use IP addresses to limit repeated attempts (for example when signing in and searching). Our hosting provider also keeps short-term technical logs.
- On the Marketplace, we count how many times each listing is viewed and clicked. These counts are anonymous: they do not record who you are.
- The cookies described in section 7.
4. Why we use it
We use your data to:
- create and run your account and your store, and sign you in;
- record and show orders, so merchants can handle them and customers can follow them;
- check payment declarations and extend plans and add-ons;
- send service emails: password reset links, alerts about payments to check, and support replies;
- answer support requests;
- review Marketplace listings and keep the Marketplace safe;
- prevent fraud, spam and attacks, including by limiting repeated attempts;
- meet our legal obligations;
- fix problems and improve EINORT.
We use your data on the basis of your consent, given when you create an account, or where it is needed to provide the service you asked for (such as processing your order) or to meet a legal obligation. Where we rely on your consent, you can withdraw it at any time (see section 10). We do not use your data for advertising, we do not send marketing emails, we do not sell your data and we do not use it to build a profile of you.
6. Data stored outside Cameroon
EINORT's providers store and process data outside Cameroon, mainly in the United Kingdom and the European Union. Some of them are companies based in the United States. We choose established providers that publish their own security and data-protection commitments.
8. How long we keep data
- Sign-in sessions: 7 days, renewed while you use EINORT.
- Password reset links: 1 hour, and each link works only once.
- Carts: 30 days.
- Counters used to limit repeated attempts: 1 hour at most.
- Your language choice and the cookie notice: 1 year, in your browser.
- Account, store, order, payment and support records: kept while the account is active. After you ask us to close your account, we delete your personal data within 90 days, except records the law requires us to keep, such as transaction data under Law No. 2010/021 on electronic commerce, which we keep only for as long as required.
- Logs kept by our providers follow their own retention periods.
You cannot yet close your account from the dashboard. To close it or to ask us to delete data, write to einortsolutions237@gmail.com. If you are a customer of a store, the merchant may also need to keep your order for their own accounts.
9. Security
- Connections to EINORT are protected by HTTPS.
- Passwords are stored only as secure hashes.
- Each store's data is kept separate from other stores' data by checks on our servers.
- We limit repeated attempts on sensitive actions, such as signing in and resetting a password.
- Password reset links expire after 1 hour and work only once. Resetting a password signs out all other sessions.
- Uploaded images are processed again on our servers, which removes hidden information stored in photo files, such as location.
- Payment screenshots, receipts and support attachments are stored at long web addresses that are hard to guess. They are not protected by a password: anyone who has the exact link can open them. Do not include more information in a screenshot than the payment needs.
No system is perfectly secure. If a data breach is likely to affect you, we will inform you and the competent authority, as the law requires.
10. Your rights
Under Cameroonian law, you can ask us to:
- tell you whether we hold data about you and give you a copy (access);
- correct data that is wrong or incomplete (rectification);
- delete your data (erasure), unless the law requires us to keep it;
- stop using your data for a purpose you object to (objection);
- withdraw a consent you gave, without affecting what was done before.
Write to einortsolutions237@gmail.com. Merchants: write from your account's email address. Customers: tell us the store, your order number and the phone number you used, so that we can find your data and confirm that it is yours. For order data, we may pass your request to the merchant concerned, who is responsible for it, and help them answer. We reply within 30 days. Merchants can also correct most of their store details directly in the dashboard.
If you are not satisfied with our answer, you can complain to the personal data protection authority created by Law No. 2024/017.
11. Children
EINORT is meant for adults who run a business. Merchant accounts are not for minors, and we do not knowingly collect data about children. If you believe a child has given us personal data, write to us and we will delete it.
12. Google user data
If you choose "Continue with Google", EINORT receives from Google only your name, your email address, the fact that Google has verified that address, a link to your profile picture and your Google account ID. We use this information only to create your EINORT account, link it to your Google sign-in and sign you in. We do not request access to any other Google service, we do not keep Google's access tokens, we share this information only with the hosting providers listed in section 5, and we do not use it for advertising. EINORT's use of information received from Google follows the Google API Services User Data Policy, including its Limited Use requirements.
You can remove EINORT's access at any time in your Google Account settings. Your EINORT account stays open; to close it, write to us.
13. Changes to this policy
We may update this policy, for example when we add a feature or a provider. The date at the top of this page shows the current version. If a change is significant, we will tell merchants by email or in the dashboard before it takes effect.
14. Contact
EINORT, Douala, Cameroon. Email: einortsolutions237@gmail.com.