Terms of Service

1. Who we are

EINORT is an online platform that lets businesses create their own online store, at an address such as your-shop.einortcommerce.com, and list products on the EINORT Marketplace. The website einortcommerce.com and the stores hosted on it are operated by EINORT, Douala, Cameroon.

In these terms, "EINORT", "we" and "us" mean the operator of the platform. "You" means the person or business that creates an EINORT account (a merchant). "Customers" means the people who buy from a merchant's store.

You can reach us at einortsolutions237@gmail.com.

2. Accepting these terms

By creating an account, including by continuing with Google, you agree to these terms and to our Privacy Policy. If you do not agree, do not create an account.

If you create an account for a business, you confirm that you are allowed to act for that business, and these terms apply to the business.

These terms are available in English and in French. Both versions have the same value. You can save or print this page at any time.

3. Your account

You must have reached the age of legal majority in Cameroon and be able to enter into a contract.
Give accurate information when you sign up and keep it up to date.
Keep your password secret. You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.
One account runs one store.
If you sign in with Google using the same email address as an existing EINORT account, and Google has verified that address, the Google sign-in is linked to that account. For your security, the account's previous password then stops working and other sessions are signed out. You can set a new password at any time with "Forgot password?".

4. Free trial, plans and payment

Every new store starts with a 30-day free trial. No payment is needed to start.
After the trial, you can keep editing your store by paying for a monthly plan.

Current plans, prices and what each plan includes are shown on our home page. See plans and prices

Prices are shown in XAF and are the total amount payable. EINORT does not currently add VAT.
You pay by MTN Mobile Money or Orange Money using the payment details shown in your dashboard, then send us the transaction reference (and, if you like, a screenshot of the receipt). We check each payment by hand. Each confirmed payment adds one month to your plan, counted from the end of your current period or from the day we confirm it, whichever is later.
Plans do not renew automatically. You can stop at any time by simply not paying for the next month.
Refunds: a month you have already paid for is not refunded, because the free trial lets you try EINORT before you pay. If we confirm a payment by mistake, for example the wrong amount or the same payment counted twice, we will correct it after checking it with you.
When your free trial ends without a subscription, your dashboard becomes read-only: you can still see your store and your data, but you cannot make changes. When a paid period ends and is not renewed, we may limit your dashboard in the same way. In both cases, we may also take your store offline until you subscribe.
Your payments to EINORT are separate from your sales. EINORT does not collect or hold money paid by your customers.

5. Your store and your sales

You are the seller in every sale made through your store. EINORT provides the tools; it is not a party to the sale between you and your customer.

You are responsible for your products, descriptions, photos, prices, stock, delivery, returns, refunds and after-sales service.
Customers pay you directly (for example by Mobile Money, Orange Money, cash on delivery or by arranging the order on WhatsApp). EINORT does not process, hold or guarantee these payments, and does not guarantee delivery.
You must follow the laws that apply to your business, including Law No. 2010/021 of 21 December 2010 on electronic commerce in Cameroon, and hold any registration, licence or tax number your activity requires. You are responsible for your own taxes on your sales.
Before a customer orders, your store must make clear: who you are and how to contact you; the full price, including delivery costs and taxes; how the customer can pay; how and when you deliver; and your returns and refunds process, including the customer's right to withdraw from a purchase within the period set by law (15 days under Law No. 2010/021).
Use your customers' personal data only to handle their orders and keep them informed about those orders, and protect it as the law requires. Do not use it for marketing they have not agreed to.
The payment numbers and contact details you add to your store (such as your WhatsApp, MTN Mobile Money and Orange Money numbers) are shown publicly on your store so customers can pay you and reach you.

6. The EINORT Marketplace

The EINORT Marketplace is a public page where shoppers can discover products from EINORT stores. A merchant can list products there with the Marketplace Marketing add-on, a separate monthly option paid in the same way as plans and priced by the number of listings.
Every listing is reviewed by EINORT before it appears. We may refuse or remove a listing, for example if the item is prohibited, the image does not match the product, the price looks wrong or the photo is of poor quality. We tell you the reason.
A listing shows the product, its price, your store name and your city, and links to your store. It is visible only while the listing is approved, the product is active, your add-on is active and your store is online.
Orders from the Marketplace are placed on your own store. The rules in section 5 apply to them.
The payment and refund rules in section 4 also apply to the add-on.
A listing on the Marketplace does not mean that EINORT has checked, approved or recommends the seller or the product.

7. Prohibited items and conduct

You may not sell, list or promote on EINORT:

anything that is illegal in Cameroon or in the place where you sell it;
counterfeit or pirated goods, or anything that infringes someone else's trademark, copyright or other rights;
weapons, ammunition, explosives or their parts;
narcotics, or medicines sold without the approval the law requires;
stolen goods;
pornography or other sexually explicit content;
hazardous materials, such as toxic, flammable or radioactive substances, unless the law allows you to sell them and you follow its rules;
live animals, or wild species and products made from them, where the law forbids their sale;
fake documents, fraudulent offers or scams;
content that is hateful, threatening, defamatory or that invades someone's privacy.

You also may not:

send a false payment reference or a fake receipt, to us or to anyone else;
pretend to be another person or another business;
send spam, or use customers' contact details for messages they did not ask for;
try to break into, overload or get around the security of the platform, or access another merchant's data;
copy or collect content or data from the platform with automated tools without our written permission.

Cameroonian law prohibits publishing illegal content. We may remove anything that breaks these rules, and section 10 explains when we may suspend a store.

8. Your content and our platform

You keep ownership of the content you add, such as your logo, photos, product descriptions and store name. You confirm that you have the right to use it.
You allow EINORT to store, copy, resize, format and display that content in order to run your store and the Marketplace, and to show it when we promote EINORT or your store. This permission is free of charge, non-exclusive and worldwide; it ends when the content is removed from the platform, except for copies the law requires us to keep.
EINORT owns the platform, its software, its store templates, its design and the EINORT name and logo. You may use the templates only for your EINORT store and only while your account is active. You may not copy, resell or reuse them elsewhere.

9. Reporting illegal content

If you see content on EINORT, on a store or on the Marketplace that you believe is illegal or infringes your rights, write to einortsolutions237@gmail.com. Tell us where it is (the link), what the problem is and how to contact you. We will look at it promptly, remove it or make it unavailable if it is unlawful, and we may contact the merchant concerned.

10. Suspension and closing your account

We may suspend a store or restrict an account if it breaks these terms or the law, if we suspect fraud (including false payment declarations), if it puts customers, other merchants or EINORT at risk, or for non-payment. A suspended store is taken offline, and we tell you the reason in your support conversation in the dashboard.
If you think a suspension is a mistake, reply in that conversation or write to einortsolutions237@gmail.com.
You can stop using EINORT at any time. To close your account and your store, write to einortsolutions237@gmail.com from your account's email address. Our Privacy Policy explains what then happens to your data.
We may stop offering the service. If we do, we will give you reasonable notice by email or in the dashboard where possible.

11. Availability and changes to the service

We work to keep EINORT available and secure, but we do not promise that it will always be available or free of errors. It may be interrupted for maintenance, by problems at our providers or by events outside our control. We may add, change or remove features over time.

12. Responsibility and liability

EINORT is not responsible for sales between merchants and their customers, including payments, delivery, product quality and disputes. These are matters between the merchant and the customer.
To the extent permitted by law, EINORT is not liable for indirect losses, such as lost profits, lost sales or lost data, and our total liability to a merchant for any claim is limited to the amount that merchant paid us in the three months before the claim.
Nothing in these terms limits a right that the law does not allow to be limited, or our liability for fraud or for deliberate or grossly negligent conduct.
To the extent permitted by law, you agree to cover the losses EINORT suffers because of your products, your content or your breach of these terms or of the law.

13. Changes to these terms

We may update these terms. The date at the top of this page shows the current version. If a change is significant, we will tell you by email or in your dashboard before it takes effect. If you keep using EINORT after that date, the new terms apply. If you do not agree, you can close your account.

14. Law and disputes

These terms are governed by the law of Cameroon. If a disagreement arises, write to us first at einortsolutions237@gmail.com and we will try to settle it amicably. If we cannot agree, the courts of Douala will have jurisdiction.

15. Contact

EINORT, Douala, Cameroon. Email: einortsolutions237@gmail.com.